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FAQs
Frequently Ask Questions
Common Questions
Most Popular Questions.
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Express Delivery is our premium shipping option, offering delivery within 4 hours for all pet parents in Dubai. It's perfect for urgent needs – whether you’ve run out of pet food or need a last-minute toy!
Express Delivery: Delivered within 4 hours (Dubai only).
Same-Day Delivery: Delivered on the same day if ordered before 9 AM.
Next-Day Delivery: Delivered the following day.
Orders must be placed before 5 PM to be eligible for same-day 4-hour delivery in Dubai
While we strive to be punctual, unforeseen delays can happen. If your order is late, our team will notify you and do everything to get it to you ASAP – or offer compensation if needed.
Once your order is dispatched, you’ll receive a confirmation message or email with tracking info and an estimated delivery time.
We don’t currently allow time-slot selection for Express Delivery, but we always aim to deliver as quickly and conveniently as possible.
Please call our customer service team at +971-XXX-XXXX or email us at support@thehappiestpet.com. We’re happy to assist you.
Get Free Shipping on Orders Over $50
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Order & Payment
Most Popular Questions.
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You can return products within 7 days of purchase, provided they meet our return policy criteria.
Items must be unused, unopened, and in original packaging. Perishable goods (like food), grooming items, and customized products are not eligible for return.
Simply contact our support team via email or phone with your order number and reason for exchange. We'll guide you through the process.
We sincerely apologize! Please reach out to us within 24 hours of receiving the item. Share clear photos and order details – we’ll arrange a replacement or refund immediately.
At The Happiest Pet, we believe every pet deserves a life full of health, happiness, and love.
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